Eden Moments > Privacy Policy

Privacy Policy

1. ABOUT THIS POLICY

a) This privacy policy is for this website; edenmoments.com and served by Eden Moments, Papertank House, Unit 12 Millmead Industrial Centre, Tottenham Hale, N17 9QU and governs the privacy of its users. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations).

b) This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to. Additionally, it will explain the use of cookies or software and the download of any documents, files or software made available to you on this website.

c) Further explanations may be provided for specific pages or features of this website to help you understand how we, this website and its third parties interact with you and your computer / device to serve it to you. Our contact information is provided if you have any questions.

2. INFORMATION WE COLLECT

We may collect, store and use the following kinds of personal information:

a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation).

b) Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.

c) Information that you provide to us for registering with us or submitting an enquiry via the contact form(s) included on this website.

d) Information that you provide to us for subscribing to our website services, email notifications and/or newsletters.

e) Any other information that you choose to send to us.

3. USE OF YOUR INFORMATION

a) Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

b) We may use your personal information to:

i. administer the website,
ii. improve your browsing experience by personalising the website,
iii. enable your use of the services available on the website,
iv. send statements and invoices to you and collect payments from you,
v. send you general (non-marketing) commercial communications,
vi. send you email notifications which you have specifically requested,
vii. send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications) and
viii. deal with enquiries and complaints made by or about you relating to the website.

c) We use an externally hosted third party to manage and administer your user data.

d) Where you submit personal information for publication on our website (e.g. client testimonials), we will publish and otherwise use that information in accordance with the license you grant to us.

e) We will NEVER without your express consent provide your personal information to any third parties for direct marketing.

4. CONSENT

a) By communicating or asking us to contact you, you understand that you are providing this information to us voluntarily and there is a legitimate reason to retain this information for the period required to discharge those obligations mentioned above.

b) Without the contact information we will not be able to get back to you or publish your testimonials.

5. DISCLOSING YOUR INFORMATION

a) We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

b) In addition, we may disclose your personal information:

i. to the extent that we are required to do so by law,
ii. in connection with any legal proceedings or prospective legal proceedings,
iii. to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk) and
iv. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

c) Except as provided in this privacy policy, we will NOT provide your information to third parties.

6. SECURITY OF YOUR PERSONAL INFORMATION

a) By communicating or asking us to contact you, you understand that you are providing this information to us voluntarily and there is a legitimate reason to retain this information for the period required to discharge those obligations mentioned above.

b) In addition, we may disclose your personal information:

i. to the extent that we are required to do so by law,
ii. in connection with any legal proceedings or prospective legal proceedings,
iii. to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk) and
iv. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

c) Except as provided in this privacy policy, we will NOT provide your information to third parties.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

a) The contact information well be retained for the period needed to interact with you but no longer than 5 years.

b) Information may be retained in an anonymised form thereafter. Which means you will not be able to be identified.

8. YOUR RIGHTS

a) You have the right to ensure:

i. we process your data fairly and lawfully within the consent you have provided us.
ii. that the data is accurate,
iii. that the data stored is not excessive and
iv. the data is secure.

b) You can:

i. have your data updated and amended if it is incorrect, out of date or incomplete,
ii. restrict the level of processing or automated processing,
iii. know how long we keep your data and
iv. ask us to erase your data at any point and be forgotten.

c) In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

d) Provision of such information will be subject to the supply of appropriate evidence of your identity.

e) We may withhold such personal information to the extent permitted by law.

f) You may instruct us not to use your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

9. COOKIES

a) Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

b) Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

c) This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer/device.

d) We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available here.

10. INTERNATIONAL DATA TRANSFERS

a) Information that we collect may be stored and processed in and transferred between any of the countries in which we operate to enable us to use the information in accordance with this privacy policy.

b) Information which you provide may be transferred to countries (including the United States) which do not have data protection laws equivalent to those in force in the European Economic Area.

c) In addition, personal information that you submit for publication on the website (e.g. testimonials) will be published on the internet and may be available, via the internet, around the world.

d) We cannot prevent the use or misuse of such information by others. You expressly agree to such transfers of personal information.

11. THIRD PARTY WEBSITES

a) The Eden Moments website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

12. DOWNLOADS & MEDIA FILES

a) Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.

b) We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party anti virus software or similar applications.

13. SOCIAL MEDIA POLICY & USAGE

a) We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms, users are advised to verify the authenticity of such profiles before engaging with or sharing information with such profiles.

b) We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

c) There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms.

d) You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

e) You can find further information about some social media privacy and usage policies on the social media websites.

14. DATA CONTROLLER

a) The data controller responsible in respect of the information collected on this website is Eden Moments. If there is an urgent matter, then please contact the DPO on +44 (0) 208 050 2101 or team@edenmoments.com.

15. POLICY AMENDMENTS

a) We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

16. CONTACT

a) If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email via the contact form below or by post to Eden Moments, Papertank House, Unit 12 Millmead Industrial Centre, Tottenham Hale, N17 9QU.